Crane 1 Confirmed COVID-19 Response Plan

How to use this document: This document is to share a common approach for handling, escalating and communicating about a confirmed case of COVID-19.

Contents

  • Immediate actions taken when an employee is notified of a possible exposure.
  • Immediate actions taken when the branch is notified of a confirmed case.
  • Communications & procedural guidance in confirmed case
  • Key Messages
  • Delivery Tone

Immediate actions when the Branch/Office is notified of an employee possible exposure case

Follow legal requirements and guidance from relevant authorities. There may be other requirements imposed by the authorities, involving the infected employee, others, or site operations.

  • Speak to possible exposed employee(s) over the phone and ask if any support needed (food, basic supplies, etc…)
  • Document the following information related to the exposed employee(s):
  • Name
  • Location of possible exposure
  • Date/Time exposed
  • Contact Telephone Number
  • Branch Managers is to immediately contact Deanna Nesbit at (937) 704-9900, ext. 111 (HR Director) and Tom O’Flaherty at (937)952-8001 (Safety Director).
  • HR Director will notify the Executive Leadership team.
  • The employee will be directed to self-assess before reporting to work each day for the next 14 days.
    • This include taking temperature each day (below 100.4 degrees is acceptable)
    • Continue physical distancing
    • Continue proper hygiene
    • Avoid contact with personal (hand shaking, sharing phone)
  • The branch manager will maintain a log of each customer / facility the employee(s) had contact with for next 14 days.
  • If employee shows signs or symptoms
    • Do not report to work and follow all local health department and CDC guidelines.
    • Notify branch manager
    • Notify your medical provider(doctor)
  • Employee maintains daily communication with HR Director
  • Crane 1 Services will implement confirm case policy

Immediate actions when the Branch/Office is notified of a confirmed case

Follow legal requirements and guidance from relevant authorities. There may be other requirements imposed by the authorities, involving the infected employee, others, or site operations.

  • Speak to employee over the phone and ask if any support needed (food, basic supplies, etc…)
  • Document the following information related to the infected employee and others who may have been in contact:
    • Name
    • Location of possible exposure
    • Date/Time diagnosed
    • Contact Telephone Number
  • Branch Managers is to immediately contact Deanna Nesbit at (937) 704-9900, ext. 111 (HR Director) and Tom O’Flaherty at (937)952-8001 (Safety Director).
  • HR Director will notify the Executive Leadership team.
  • HR Director will investigate and identify people who may have been in close contact and the path of travel and will consider workspace, offices, break room and restrooms.
  • Safety Director will work with the Branch Manager on quarantine instructions for the Branch/Offices.
  • HR Director will communicate to any Individuals identified who may have been in contact with a confirmed infected person and instruct them to self-quarantine and follow the local government health guidelines.
  • HR Director and Branch Manager will facilitate work from home for those in affected area (where work can be performed from home)
  • Safety Director will engage a third party clean up response team.

Communications & Procedural Guidance of Confirmed Cases

  • Upon discovery of confirmed case – interaction with the infected employee
    • Offer support to the infected individuals
    • Offer support to those employees who may have been exposed
    • Contact daily to obtain status
  • V.P. of Operations will privately inform our Customers that an employee has been positively identified with a COVID-19 case.
    • Identify and communicate the Crane 1 Response Plan
    • Identify the area and any of their employees who may have been exposed
  • Inform all Crane 1 Employees of the confirmed case within our organization
    • We are committed to ensuring the safety of everyone at the Branch
    • We are taking actions aligned with the local health guidance to disinfect and protect the site
    • We are supporting the individuals and respecting their privacy

*Individual refers to anyone on-site who may have come into contact (having direct exposure) with the infected individual, including employees, customers and suppliers.

Employee Communication Talking Points

  • We are committed to supporting our co-worker at this time
  • Safety is our Core Value and our 1st Priority – we have a plan in place to ensure the safety of our employees
  • We are taking actions aligned with the local health regulators’ guidance to disinfect and protect the site
  • Out of the respect for the individual’s privacy, we will not identify the employee name
  • The employee will not return to work until receiving medical clearance
  • We are proactively contacting other co-workers who have direct exposure if we suspect there is any risk
  • We are to support any co-workers who may be feeling sensitive or worried about the current situation
  • If you have any questions or concerns, please reach out to the Human Resources or Safety Directors
  • We all have a role to play in keeping each other safe and supporting each other especially in critical times like these
  • Let’s ensure we are following the guidance of Crane 1 policies and the guidance of local authorities around hygiene practices and health/safety protocols

Tone & Delivery

  • Caring supportive, empathetic
  • Cautious but constructive
  • Calm, in control and de-escalating
  • Balanced, factual and avoiding speculation

Read Our Customer Action Notice

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