At Crane 1, we are proud of our performance in four key areas that add tremendous value to our customers:
Deep Industry Expertise
Extensive Category Expertise and Deep Safety Knowledge
With decades of experience in our customer markets, Crane 1 is second to none when it comes to servicing the industry and providing the right parts. Our associates have extensive crane industry expertise — many of our technicians have more than 20 years of experience — and vast safety knowledge. Whether we come out for an inspection, a service call, a new crane system or a simple repair, we get the job done right.
Personal On-Site Service
History of Delivering Service with Integrity for Over Two Generations
We create lasting relationships with our customers by providing a level of personal service that is unmatched in the industry. When you work with Crane 1, you get a partner who not only cares about your service experience, but one who takes the time to communicate with you about your recommended service and repair before fixing your crane and hoist equipment.
When you work with Crane 1, you get to know our management, sales and service teams, so you feel like you’re buying service, parts and equipment from a person, not a big company. You get personal and detailed service reviews from a staff that is accessible all day, every day. Our personal touch is part of the reason many of our customers depend on Crane 1 to take complete care of their cranes — from installation and inspection to repairs and verification of paperwork. They know we are the one they can count on.
Building the Systems that Leapfrog the Industry with Experienced Engineering and Leading Strategic Partners
With so much experience servicing so many applications throughout the years, Crane 1 is confident that we can find the right crane or hoisting equipment solution for any problem and every customer. We have access to the most efficient, up-to-date, high-quality equipment in the industry, which allows us to offer our customers the leading-edge equipment they need.
Crane 1 designs, builds and installs state-of-the-art crane systems using leading OEM equipment from the top manufacturers in the crane and hoist industry. Instead of recommending a ready-made product for your operation, we customize a solution to fit your unique needs. We are not tied to just one company — we support all the leading brands, which frees us to recommend the best choice for your application.
Crane 1 Attracts, Develops and Retains the Industry’s Best Talent
Crane 1 has the industry’s best talent, and our new hires become top-tier technicians by learning from the best in the business. While Crane 1 has an excellent team, we know that there is always room for improvement, and one way to get better is to keep an eye out for people with great skills and a great attitude. That’s why we recruit and employ only those individuals who meet our high standards; then we continuously train them so they develop advanced skills and knowledge. Occasionally, we hire people with more potential than experience, and we have a system in place to make sure they learn from experienced techs and inspectors so they grow and advance in their careers.
Service Technicians and Safety Specialists.
Your Crane 1 Certified Service Technicians and Safety Specialists provide the highest quality:
- Personal on-site service 24/7/365
- Safety inspections
- New equipment installation
- Emergency repair
- Same-day service
- Planned maintenance
Your Crane 1 Account Manager is responsible for designing a personal, customized program that provides:
- Expertise in equipment selection, installation and maintenance
- 24/7/365 assistance to take care of any issues
- Cost-saving opportunities
- Monthly reporting of your key performance indicators (KPIs)
- Quarterly and annual reviews
- Trend reporting on your uptime performance, safety progress and cost savings
Your Crane 1 Customer Care professional personally manages the day-to-day delivery of your program, including:
- Service scheduling
- Parts logistics
- Quality assurance
- Real-time reporting